Privacy policy

Privacy Policy

This Privacy Policy explains how SoftFlowz SAS collects, uses, and protects your data when using LyraStream.

Data We Collect

  • User account details
  • Operational and process data
  • Billing information (via Stripe)

No special categories of personal data are collected.

Purpose and Legal Basis

We collect data to:

  • Manage accounts
  • Ensure platform functionality
  • Process billing

Legal basis: contract execution, legal obligations, legitimate interest.

Data Access and Sharing

Only authorized SoftFlowz personnel may access data during issue resolution. All access is logged and secured by Microsoft Azure.

Storage and Retention

Data is retained for the duration of service. Upon termination, users may request export. Operational data: 5 years. Billing data: 10 years (per legal requirements).

Your Rights

  • Rights to access, rectify, erase, restrict, object
  • Right to data portability
  • Right to complain via CNIL, the French authority

Cookies and Tracking

We use cookies solely for technical and security purposes. No tracking cookies are used.

International Data Transfers

All data is hosted on Microsoft Azure servers in Western Europe. No transfers occur outside the EEA.